Right of Withdrawal

In accordance with the Italian Consumer Code (Legislative Decree 206/2005), as updated to the provisions in force in 2026, the customer has the right to withdraw from the purchase contract within 14 days from the date of delivery of the product, without any obligation to provide a reason and without any penalty. This right, governed by Articles 52–59 of the Consumer Code, represents a fundamental protection for consumers and ensures the possibility to evaluate any online purchase with complete peace of mind.

To exercise the right of withdrawal, simply fill out the form provided on this page. Once your request has been submitted, you will receive a confirmation email containing the formal registration of your communication and all the instructions necessary to proceed with the return of the product. The confirmation email serves as proof of the communication and guarantees full traceability of the entire procedure.

The right of withdrawal may be exercised under the following conditions, as established by current regulations:

– The request must be submitted within 14 days from the delivery of the product, as stated in Article 52 of the Consumer Code.

– The product must be returned intact, unused, undamaged, and complete with all components, accessories, original packaging, and documentation.

– The right of withdrawal does not apply to customized products, made‑to‑order items, or products modified according to the customer's specifications, as indicated in Article 59.

– The refund will be issued within 14 days from the receipt of both the withdrawal request and the returned product, using the same payment method employed for the purchase, unless otherwise agreed with the customer, in accordance with Article 56.

The withdrawal procedure has been designed to be clear and straightforward:

1. Fill out the withdrawal form on this page with the required information.

2. You will receive a confirmation email registering your request.

3. We will provide detailed instructions for returning the product, including shipping methods and the correct return address.

4. Once the product has been received and inspected, we will proceed with the refund according to the applicable regulations.

Please note that no reason is required to exercise the right of withdrawal: it is a right you may freely exercise without having to justify your decision. The procedure applies exclusively to online purchases, as established by European and Italian regulations. Our customer service team is always available to provide clarification, assistance, and support at every stage of the process, ensuring that you can exercise your rights easily and confidently.

Our company places great importance on transparency, consumer protection, and service quality. We believe that every purchase should be a pleasant, safe experience that fully respects the rights of those who choose our products. For this reason, we are committed to ensuring a clear, orderly, and legally compliant withdrawal process, providing customers with all necessary information and prompt, professional assistance.

We invite you to complete the form on this page should you wish to exercise your right of withdrawal. We will be pleased to assist you throughout every step, ensuring a smooth, transparent, and fully compliant experience in accordance with the regulations in force in 2026.