We rely on national and international couriers for our shipments; the packaging is designed to adequately protect the contents. Upon customer request, we provide the tracking code, which allows you to follow the status of the shipped order.

Shipping costs are charged to the customer, except for items marked as "FREE SHIPPING", even in the event that the customer refuses the parcel or is not reachable by the courier.

In the event of damaged or broken goods, the customer must contact us on the same day of delivery, providing photographs and details of the damage found. We will then resend the products at no additional cost; however, since these are handcrafted items and not available for immediate dispatch, normal production times will be required again.

Shipping will be carried out within 40 days from the moment the order is placed and payment is received. The indicated times are to be considered approximate and not binding.

Ceramica Sorrentino will fully comply with the indicated production timeframe, but cannot be held responsible for delivery delays caused by the courier, due to natural disasters, exceptional events, or customs procedures that may extend delivery times.

Any claims must be submitted within 3 days of receiving the goods. After this period, claims will no longer be accepted.

⭐ DELIVERY MANAGEMENT AND CONTACT DETAILS

We provide the courier with the telephone number indicated by the customer, but couriers are not required to make phone calls: calling is entirely at their discretion.

The courier generally makes two delivery attempts.

The parcel will be returned to the sender in the following cases:

• customer not reachable after two attempts

• incorrect, incomplete, or non‑matching shipping address

• name absent or not legible on the intercom

• absence of the intercom

• house number not visible, missing, or not identifiable from outside the residence

• inability to deliver due to reasons attributable to the recipient

In all these cases, the courier will mark the address as incorrect or undeliverable, and the parcel will be automatically returned to the sender.

If the parcel is returned, the customer will be required to pay the shipping costs again in order to generate a new delivery.

All our creations are entirely handmade: they are artisanal artistic ceramics, guaranteed and 100% Made in Italy.

All items can be washed by hand and in the dishwasher.

As handcrafted products, they cannot guarantee the perfection of industrial production: any small irregularities should not be considered defects, but natural characteristics of manual workmanship.

However, if an imperfection should prove to be a real production defect, beyond the normal artisanal features of the product, the customer may contact us on the same day of delivery, providing photographs documenting the issue. We will then replace the product, with shipping costs covered by us.

🕒 Production Times

The production times indicated on the product pages are always approximate. In general, artisanal creation requires around 20–40 days, but the duration may vary exclusively depending on:

• workload of the workshop

• drying and firing conditions

We will always do our best to meet the estimated timelines.

📌 Customized Products

Products that are clearly customized in their decoration cannot be returned, refunded, or replaced. Pursuant to Article 59, paragraph 1, letter c of the Italian Consumer Code, the right of withdrawal does not apply to goods made to order or clearly personalized.

Our production is inspired by the style of the Sorrento Peninsula and the Amalfi Coast, and is entirely handcrafted in Campania.

Choose the payment method you prefer and find most convenient!

We accept payments via PAYPAL, BANK TRANSFER, and POSTEPAY TOP-UP.

Pay with PayPal: Secure and immediate—your order will be confirmed for production as soon as the payment is completed.

Pay by Bank Transfer: You can pay directly from your bank account. After confirming your purchase, you'll receive our bank details via email. Please include your order number (provided in the email) in the payment reference. Your order will be confirmed for production once we receive the transfer.

Pay via Postepay Top-Up:

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Ceramicasorrentino assumes no responsibility for any errors or omissions of any kind, nor for any direct, indirect, or incidental damage resulting from reading or using the published information, any form of content on the site, or from accessing or using material contained on other websites.